Every effort is made to ensure that orders are fulfilled correctly. If, however, you do not receive exactly what you have ordered, we will gladly rectify the problem or provide a full refund at no extra cost.We do not except returns of wines outside the 3-day-period for wine is heat sensitive and once the wine has left our cool storage we have no guarantee as to which temperatures the wine might have been subjected to. For this reason we ship all our wines in the middle of the South African winter to minimise the possibility of temperature fluctuations during the journey.
The Sadie Family Wines delivers nationwide and offers free delivery on wine orders to most destinations. Every effort is made to deliver soonest but we cannot guarantee delivery times. We will however keep you updated on the movement of the wine.